I'm the founder of Huel, just saying hello!


#41

And in my opinion, the customer service here is extremely polite and responsive. Please keep up the excellent work. You are appreciated.


#42

Hi Julian,

You have a great product and I have been a champion of it for a long time. However, the customer service or complete lack of it, is very disappointing. My order was to be delivered last week and never showed up. I have emailed ‘support’ four times, I have tweeted and sent private messages on twitter three times and still zero response. Im almost ready to dispute the order and be done with Huel and thats very unfortunate because I have enjoyed it, up until now.


#43

Hi David, Your RTD order is being processed and fulfilled. Please keep an eye on your tracking number as you should see movement shortly. We ran into some fulfillment issues during the holidays which has caused a longer delay than we expected. Not to worry, your RTD order will arrive soon for you to enjoy. Our apologies for the poor experience this time around. Let us know if you have anymore questions or concerns.


#44

Ditto here. The customer service has been outstanding for me as well. @Teresa_Huel @Tyler_Huel @TimOfficialHuel @Julian-Huel I have yet to have had any hiccup with any of my orders. And the company has bent over backwards for me a couple of times.

However there are exceptions to every rule and our experience may not be everyone’s experience.

@Stretch922 Give them a chance. Now that Julian has taken personal interest in this I would expect it to be resolved right away. Not that it should require the founder to get involved I just think you have a unique situation. On average (better than average) the customer support has been steller for most people. Mistakes get made on occasion but the company stands behind its products.

Huel is life changing for many people (it was for me) and well worth the trouble. Hang in there and give them a chance. You will not regret it.