I have about had it with Huel shipping! Here I am without food (Huel) now for 7 days, equating to 5 business days, and my order hasn’t even shipped! @dan_huel this is ridiculous! Would you stand for a company with such poor shipping practices if you ordered your sole source of food from them?
I feel like you and your employees don’t care about the time it takes to ship out food. So I want to ask you frankly: do you care that it takes a week to get food? And if so, what are you doing about it?
If companies who sell made to order food can figure out next day air I’m sure you can figure out how to have enough floor stock of your very low water activity product (i.e., very shelf-stable) to allow for same-day shipping and expedited shipping.
I only live 2 states and about 700 miles away and it always takes at least 4 days for my order to arrive. And then tack on one to three days for slow order fulfillment or if I order on a Friday. That is not OK. This is food, it’s not like it’s socks and therefore doesn’t matter when it arrives.
If there was a good Huel alternative that offered rational shipping options I would leave Huel in an instant. I am a professional formulation chemist so I could easily re-create Huel for much less money than I buy it from you, but then I loose the convenience factor which is the only reason I do buy Huel. I know I am not alone in this feeling, just read this two and a half-year-old thread: Other shipping options?
In the 21st century in America, it’s mandatory that you offer expedited shipping, and if you disagree I’d bet Amazon would have something to say about the power of expedited shipping.
Additionally, you are leaving thousands of dollars on the floor each month, maybe even tens thousands depending upon your sales, by not offering expedited shipping. I assume you get very generous negotiated rates from FedEX, and if they’re anything like the rates we get from UPS you pay FedEx at most 30 cents on the dollar you would charge customers for shipping (i.e., the published rate you charge customers).
If this problem is not addressed soon I will have to leave Huel and start making it myself in my kitchen. And while I’m just one person, so you wouldn’t care, if directions for how to easily make Huel at home were known by many I think you may care.
I love your product. But I hate your shipping. And sadly the thing I hate stops me from getting the thing I love.
The last screenshot of the FedEx tracking is from about an hour ago. So, 7 days after I placed my order it still hasn’t shipped and I have zero food to eat: