Other shipping options?


#1

Hey there! I see that you recently switched shipping to FedEx to alleviate some issues in the past. The FedEx delivery is coming from FedEx “home delivery” and my shipping address is a business.

We have had 2 failed deliveries this past week and FedEx is giving a large amount of excuses as to why they can’t redeliver. We have 3 regular fedex drivers who deliver to our business with no issue and they are very consistent and polite, whoever is doing this delivery is not one of them.

The major problem is that we have business hours and fedex ground delivers ONLY during our business hours. We do have a few things set into place if FedEx home Shows up early (2 neighbors who have permission to sign for out packages) but if this is going to be a massive ordeal every month over shipping I may as well cancel my subscription as this has already caused more frustration and hours on the phone with FedEx customer support than it seems to be worth - thoughts? Help please?


#2

I would also like to know if other shipping options could be offered. I would even be willing to pay to avoid using FedEx.
My experience: I used Amazon for my first order of Huel (2 bags, no issues aside from the slightly higher cost.) I decided to start a 6 bag subscription through the Huel site. FedEx shows that it was delivered yesterday, but the package is nowhere to be found :frowning:
I’m positive this is FedEx’s issue because I’ve had several problems with them screwing up deliveries in the past (usually delivering to the wrong apartment complex). I’ve contacted FedEx customer service and they’ve opened a case for me and I also emailed Huel customer service to make them aware. Hopefully the package shows up somewhere, otherwise I’m out quite a chunk of change.


#3

I am a huge fan of FedEx, and they saved my shipping department a lot of money. Im sorry you guys are having a bad experience but I thought someone had to stick up for Fedex here. When I received my first order I was so relieved that it was delivered by Fedex