I realize these are trying times and no one could have ever prepared for this situation. With that said when times are good and everyone is going on their merry way, customer service is easy. Trying times shows everyone who has their customer’s best interest at heart. I think Huel is a great product and until now customer service was wonderful. However, until now nothing really tested that. Here is my experience on my last order (Order ID: #730052). I placed this order March 21st, on March 23rd my bank account was charged for the order. Then I get word, “your order will be delayed by 7 to 10 days.” I’m thinking ok that is understandable with everything going on. As of today April 7th (15 days after my payment and 17 days after my order) still the only word from Huel is, “your order will be delayed by 7 to 10 days.” So, I decided to do a little looking and guess what I find Huel on Amazon (way overpriced) but as this point, I’m willing to pay the price and give myself time to find another product. So, I order 4 bags from Amazon schedule to arrive on Sunday April 12.
I have two questions:
- Someone just tell me when my order that I already paid for will be shipped?
- How can a distribution network outside of Huel ship your product faster than you can?
Just own your truth. If the answer is we have no idea when our product will ship. Then that’s ok, there are alternative. But, please be honest and give me the option to decided if I want a refund of the product I never received.