I placed an order on 10/17. Was told there had been delays, all good. Was also told that my order would ship within 10 business days. 10 days later, nothing. I emailed support, was told again that delays due to product shortage, but should be cleared up quickly. 10 days later, nothing. Then was told that the gluten free version was holding up my order, but would ship within 10 days. Still nothing. Asked if I could swap the gluten free for regular, and also asked how much longer the shortage was expected as that would obviously affect my next order (though at this point there might not be a next order).
I understand growing pains. This shortage/backlog has been going for at least 90 days. When should we expect things to be “normal”? Or is this normal? I can live with unforeseen circumstances, but poor customer service and not responding to customers is a quick way to lose them before you ever even have them. I really want to try your product, but you’re making that extremely difficult. Please please please provide some kind of assistance.
THANK YOU