I had placed an order for 2 bags of Vanilla Powder and Chocolate Flavor Boost on Feb 5th. Huel ran out of the Flavor Boost and already shipped the Vanilla powder. Said they would be shipped seperatly, Chocolate Flavor would be shipped later. Somehow I got the Chocolate Flavor first and have not received the Vanilla Powder. 13 days have passed, 9 business days. I needed these last week to start on the diet before my 50 miler run in few weeks. I sent customer service an email to see what they can do to satisfy a customer. Below is part of the response I got.
“Once we pass off our shipment to USPS, we no longer have control of the shipment. I would advise you call USPS and check in on what exactly is going on.”
I am now very hesitate on placing another order from them. They need to take a lesson on how to satisfy customers. At the moment, I am not interested in referring my friends and family to try this product.
I hope the customer service improves soon.