Items not received - no response from support@huel.com


#1

Hello all,

I have sent several messages to support@huel.com regarding my order, and have not yet received a response. I was supposed to have received my first Huel deliver about 10 days ago, but nothing has arrived. I live in an apartment complex with package management services, and they’ve received nothing.

I would really like to try Huel but without a response I may have to request a full refund. I’m hoping to get an answer soon. Thank you!


#2

I am having the same issue. I am giving them until noon today, I then will have to attempt to cancel my order. From what I am reading that in itself can be a chore,
Good Luck


#3

i’m having the same problem. I ordered a over a week ago and can’t even get a tracking #. sent 2 emails and no response. i’m getting ready to cancel my order too


#4

Hey @jasonaul, it looks like your order was delivered on Sept 21st at 3:45 and is listed as “left at front door”. As you never received it, I will place a replacement order for you right away. If you’d like to try a different shipping address, possibly a work address or other, or if you would prefer a refund, let me know ASAP.


#5

Hey Deborah, I see that your order was also delivered (last Friday) and listed as “parcel locker”. I have followed up with our fulfillment center about your order as well and will have a replacement shipped your way ASAP.


#6

I am so sorry but the mailman delivered it to the wrong parcel. someone took it to the office here at the apt complex and i’ll pick it up tomorrow. thank you!


#7

Deborah, oh wow, glad you were able to sort it out! However, upon looking further into your order, it looks like the powder wasn’t included in the shipment as a flavor wasn’t selected. I will have a separate powder shipment sent right away. Do you want Vanilla or Unflavored & Unsweetened or a combo?


#8

Yes I just got my box with no powder and no shaker. Vanilla would be great, thanks


#9

Hi! I got my 2 packages of huel today! I did not get a shaker tho. Would you send me a shaker? I thought I was supposed to get one with a subscription. I got my t- shirt so thank you for that


#10

I didn’t get a scoop either


#11

Oh no! Your order got all kinds of funky, didn’t it? I will have a shaker and scoops sent to you right away. :ok_hand:


#12

Hello, What are the options for returns? I ordered a XL grey tshirt but recieved a black one?
Thank you.


#13

Hey @Lyric_Raptor! We’re so sorry you received the wrong shirt color. I just put in a request to have the grey one sent your way ASAP.


#14

Hi there. I wasn’t very worried about the wrongly ship shirt. I understand that these things happen. Thank you very much though for taking care of the matter!!