Didn’t receive my Huel


#1

So I am a first time user and made my first order January 17th. I did receive a package from you, but the Huel that I ordered wasn’t in there. My shaker bottle and T-shirt was in there, but no Huel. So I emailed right away and didn’t here anything back until Tuesday the 22nd. Christian emailed me and told me there was a glitch with the system and inform them of the flavors I wanted and they would get it out to me. Which is great. But there was no contact email to email Christian, so I replied back to the sending email, which was support@huel.gnatta.com. So I don’t know if Christian got it, if my Huel was sent or did it just disappear into a junk file. I’m just looking for a little more communication.
Thank you,
Sandra
Order number #288040


#2

Hey @Nesta32! I can confirm that your order has been placed with your missing bags of Huel. You will receive it in 3-5 business days. :slight_smile: So sorry about that and let us know if you have anymore questions. We’re for ya if you need us.


#3

Thank you for looking into and responding back. I am glad to hear it is in the way.


#4

Is there any chance I can get a tracking number?


#5

Hello, is there anybody there?


#6

Welcome to the world of Huel! Communication and fulfillment are not their strong point by a long shot. Not sure if a good product can overcome bad customer service.


#7

UPDATE
13 Days out from my order,
6 Days out from my tracking number created.
Multiple messages back and forth.
A couple of Private messages
1 phone call

NO PRODUCT!

For those that might not believe, he is my tracking number, go ahead, check for yourself!
9405511205483899326211


#8

they said 3-5 business days. today is business day number five. maybe it will come today?


#9

Hey Sandra–we’ve explained the situation via DMs and provided discounts for the issue. I just created a brand new order since this one is clearly lost either in our system or USPS.

Our apologies if anyone has felt like they’ve received poor customer service. We are a rather small team in the US so all of this feedback helps improve our service.


#10

Your are right omikes, I’m a fairly positive person, maybe it will come today. Fingers crossed!


#11

Thank you, hopefully this one will do the trick.


#12

Ordered Huel 15 days back. Money has been charged but there is no update about shipment and no response from support team. Tried to reach them like a million times. No response from the team.


#13

Heyo! Are you a US customer? I can’t find any accounts under your email.


#14

Hi Tyler, I order Huel to India. This is my order number 641919.


#15

OK great. We reached out to our team in the UK and they have contacted the shipper to send out the order.