Placed my very first order of Huel (Vanilla) flavor on February 20, 2018. Almost a week later I noticed that I could not track my order and it still said “Unfulfilled” next to my order. I decided to contact customer support, and they told me every single order placed on the 20th somehow wasn’t processed correctly and that they were working on fixing the issue (mind you this was 6 days after placing the order). I was told they were going to try to get the orders shipped as early as the next day.
The next day I get an e-mail from Huel: “A shipment from order XXXXX is on the way”. I thought great they worked out the issue my order is on the way. Three days later (today) I click on the link to track my shipment, and to my surprise I cannot track it yet as there has only been a shipping label created and the order has still not been shipped. Now I am a little bit annoyed that I received a misleading e-mail saying my shipment is on the way. And on top of it all, it has now been 10 days since placing the order, and my order has still not been shipped.
Not a good first impression. But I am still willing to give it a try and had even subscribed to shipments every 4 weeks. I seriously hope the monthly shipments to not get delayed like this first order has been.