Late shipping getting old

I’m planning on a subscription once I get paid, will there be shipping delays for subscriptions? Trying to plan ahead, thanks

Same here. Would love to be on Huel only, but ive had to use other products as i wait. Now thinking its better to have other options in play, as delivery is spotty.

Hi Chris, I’m sorry to hear about your frustrating experience. I can assure you that this is not the experience we want for our customers and we are taking measures even further beyond what we did back in September to enhance the ordering and shipping process for our Huelers. I do see you received your package today after 7 business days, which is beyond the 3-5 business days listed on our site. We want to make this up to you and I will email you to discuss further. If there are any issues with your order, please don’t hesitate to reach out to our team who are readily available at

Keep in mind that Huel does have a shelf life of 12 months, so regardless of any delays or not, it might be a good idea to have some extra on hand, especially since we offer a volume discount, so you can save more per meal that way.


Hes there will be shipping delays. My 2/20 subscription-with a “your order will be shipping to you” email on 2/17, is still unfulfilled.
I am out and am using a product that I found on amazon prime called “Enu”.
So bummed. I physically can’t eat. (due to medical ) Ensure and other commercial crap that doctors prescribe just doesn’t cut it.
Product is great-distribution sucks.
Huel should go on “Shark Tank” to get funding for effective distribution or hire a Supply Chain Manager to resolve.


My subscription is for plain Vanilla and still has not shipped after a week, I doubt they are telling us the truth here.

Ordered Feb 20th and still no news - reached out to the huel team Feb 23rd and Sothan answered “Due to overwhelming demand for Huel over the past several days in the U.S., we are currently experiencing longer than normal processing times. We expect your order to ship within the next 2-3 business days. We will update you when it is on the way.”

I did order the gluten free variety … perhaps should order the regular?

Lets hope they ship in today or tomorrow, given it has now been business days …

Perhaps they underestimated, severely, the quantity they need to meet demand.

Great product and I do love the taste - unflavored, gluten free.

Hope to get my order soon (#57121 if the huel team is reading this)!!

Yes. I have a subscription and it is a nightmare, my first run was delayed and I was charged twice. Second run (4weeks later) I have yet to receive my order and I was charged over a week ago. Don’t susbscribe just yet. Friends who ordered for the first time got their order in 4 days, I am here waiting with no response from Huel.

Hi @Daniel_Sanchez_Sordo,

My name is Sothan. I believed I answered your email to the best of my knowledge a couple of days ago but if there are any unresolved issues regarding our orders please email me directly at

Kind regards,


Agreed, I see they also like the trick where they send you an email that your package shipped, when all they have really done is create a shipping label that won’t actually arrive at fedex for a few more days. I don’t mind waiting, I’ll order early, but it sounds like they are too inconsistent to really plan ahead. I didn’t do it this time because I wanted to try flavor packs, but the vanilla flavor bags are also available on Amazon and I may go that route with prime shipping to avoid this in future.


Huel needs to look into hiring additional staff and correct the wording on the website. The lack of communication is being mentioned up and down these forums.

1 Like

I think someone suggested this before, but it’s worth re-stating:

A lot of these issues will be cleared up if Huel fulfillment team stops showing a tracking number on merely generating a label. Only notify customers of tracking number once the package is at the pickup facility and starting it’s journey.


I have gotten around ordering from them and getting mine from It’s faster, especially if you have prime shipping. They don’t carry the flavor packs last time I checked, but if you are just ordering your vanilla powder it arrives a lot faster.

1 Like

Agreed. Not that much of a discount ordering 8 bags like I’ve done in the past. Order 2 bags at a time off Amazon and get it in a day or two works for me.

I hope this didn’t happen to me
I placed an order today that shows shipping label created as of 200pm est
Looking forward to the subscription

Expect the package to actually be delivered to FedEx by the 26 or 27th. It usually takes a day or two after the shipping label is created till the box is actually at their local FedEx facility. Then, it’s another 2 to 3 days of shipping till it arrives at your house. Just check the link to the actual tracking.

In short, a generated label does not mean it has shipped out. It just means a label printed.

1 Like

Yes looks like tomorrow I be in Huel Heaven lol
It only took one day and customer service has been outstanding

1 Like

I agree that huel needs to get better in this area. If you are holding an order due to an item on back order, you need to notify the customer. Complete silence is not good. My issues have thus far been resolved but accurate communication and consistency are the keys to success. I hope you guys over at huel are taking this to heart. The product is great.

We have and as a growing startup, we are constantly evolving and improving, with a major focus on enhancing the overall customer experience. We have added a fulfillment center for quicker shipping, grown our team, and improved software and tools we use to be able to better serve our Huelers. It doesn’t stop there and there’s a lot going on behind the scenes as well. Always appreciative of constructive criticism!


It must be in your area. I have only had a problem with one order so far and that was when a lot of packages were getting lost in things right after Thanksgiving. Other than that, I have not had any problems, and the company was actually able to help me get it resolved. My shipping has always been very fast. I just ordered a flavor boost like two days ago, and it is already here. Came so fast. It was even faster than Amazon. I don’t know if I live by a warehouse or something, but it was like Bam. It is here. I was expecting it to take maybe 10 days or so to get here because I thought it would take a few days for them to fill the order, and then a few more days for it to come. I have all of these berries that I am trying to get through. I thought they would be a good flavor, but sadly, I have to use over 2 cups of berries before I can even taste anything. It is really annoying, and not as good as I had hoped, so I ordered the flavor boost, thinking that I would just get through the berries first and by that time it would be here, but it is already here now waiting for me and I have not even gotten through the berries yet. I could just eat the berries on their own, but they are frozen and my teeth are sensitive to cold, and when you thought frozen berries, they don’t taste as good anymore on their own. They do take up a lot of room in my freezer. I thought it would be a good idea. I did not know that the berry flavor was going to be announced soon, and I really wanted Barry, so I thought I would just make my own flavor out of actual berries, and it does taste pretty good once I use a ton of berries, but it is really annoying, and really expensive. Plus it’s stains. And it adds more calories. I think these flavor boosters are more what I need. I am just going to flavor an entire bag at a time. I calculated it out, and if I knew about one scoop of flavor booster for an entire pouch of Huel, The ratio will be correct. I have some vanilla that I really need to get through, but I’m getting so tired of vanilla, and I’m getting tired of having to come up with my own flavors. I just got my new order in right before they announced the new flavors and I did not know that would happen. Yeah, my shipping has been great. I don’t know where you are like whether you are in the United States or in Europe, but in the United States where I am, the shipping has been good even when it has snowed or there has been difficult weather.