Well, it’s probably not a problem that the company Huel wanted to have. I could speculate they had some kind of ingredients supply problem. One of the companies that sends them the oats or the brown rice protein was having issues and, boom, everything down-line got put on hold. Or, let’s say, there was a quality control issue with one of the ingredients, and maybe Huel couldn’t use their supplier’s food for safety issues.
I work in hospital pharmacy and we have been plagued with more and more backorders in the last 5 years than the first 15 years of my career combined. The hurricane Maria knocked out power to facilities that had supplied half of this country’s normal saline piggybacks. We were out of normal saline for a period of time. Yes. FDA and board of pharmacy started cracking down on distribution of opiates, applying arbitrary selling limits, and so our main buying group couldn’t get things like Fentanyl or morphine or dilaudid for our patients. We ran out of fentanyl one weekend for our intubated ICU patients. One of the local compounding pharmacies got cited on a technicality for something and, bam, we lost our supply of Versed and Fentanyl drips for a month and had to scramble to get replacements. Our own hospital has a batch of compounded Precedex sitting in temporary holding until we get the extended shelf life testing approved by the microbiology lab.
Stuff like this happens a lot. And there are lots of steps in the chain that gets food to our door. From planting the grain seeds, to growing the oats, to harvesting, storing, grinding/milling, mixing, packaging, quality testing, getting the Huel bag to FedEx, waiting for FedEx to deliver, waiting some more for FedEx to deliver, then having FedEx not deliver because you weren’t home, etc. There are a lot of steps that have to happen before you can chew your clumpy Huel 3.0 and get tachycardia from it’s massive 3 mg dose of caffeine from the kombucha (kidding, guys). Lots of opportunities to have a monkey wrench get thrown in there.