Ripped Bags from Shipping

I’m on my third order of Huel powder and haven’t had any problems in the past, but this time when I opened my box I found that there was powder spilled out of my bag of U/U from a small rip near the top. I didn’t lose a substantial amount, but I’m worried about if it could have become contaminated in transit and was wondering if there’s a refund/exchange policy?

This happened to me with my last shipment and I emailed the customer service department and had a new replacement bag in just a few days. I was very impressed with the speed of it. Just let them know and they will make it right.

Hey there Taylor! So sorry one of your bags arrived damaged. I’ll send you a personal email right away so we can figure out which flavor that was and I would be happy to get you a replacement as soon as possible🙂

New bag is on the way. Thanks!