Just got my first package. One of my bags has a small slit, powder was all over everything in the box, though not a large amount of it. Do they replace in this instance or am I SOL?
Hey @Portnavi welcome to the Forum!
So sorry to hear you’ve received a bit of a mess in your first order! We’re always happy to assist when things like this happen. Have you emailed in to us yet at [support@huel.com]? If not, please do so as soon as you can and our team can further assist you.
In your email, would you be able to let us know which bag in your order was affected along, the batch information (located on the back of the bag), and send along a photo of the slit? This information is super helpful for our team! From there, our team can get everything sorted and ensure we get you your Huel too.
In the meantime, if there’s anything else you’d like to chat through on the forum, let me know!
Thanks for the reply. I’ve sent along the information you mentioned.
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