Received wrong order - order #258905


#1

I had bought the gluten free unflavored and unsweetened version but received the gluten free vanilla version. I believe this is a logistics error. I had used the form on https://huel.com/pages/contact-us to relay this information and also sent an email about this last week but no response. I have had made multiple orders in the past and this is the first time I have faced a problem.


#2

Hi @arn_old! I just checked our system and we replied to your email on January 10th. We already had your replacement bags shipped out and if you haven’t received them yet, you should very soon!


#3

I have received automatic shipment that I was signed up for that shipped on at the end of January but I haven’t received the replacement bags yet. was it sent to the wrong address?


#4

Hey there. Perhaps it was sent to an incorrect address or lost. I’ll PM you to confirm your address.