I sent an email yesterday 6/3/18 to support but also wanted to try this to hopefully get a quicker response as I have not gotten a reply yet…
My first order of HUEL was through Amazon and I was sold… great stuff (GF Vanilla flavored)
My second order I ordered directly through HUEL so I could get the t-shirt… only problem is the 2 packs I got directly from HUEL that was supposed to be GF VANILLA was packaged wrong… it says GF Vanilla on the package but when I opened it did not smell like vanilla like my first order did, and sure enough when I had my first shake it was plain flavored…
a couple things.
- I noticed the package from Amazon the side of pack were white but the pouches from HUEL directly have black on the sides.
- The orders were placed 1 week apart and the lot numbers are pretty close.
I hope this reached support quick as i typically have 2 shakes a day and would like replacement ASAP… I will return the unused pack I opened it’s 99% full, I only made 1 shake.
I HOPE THIS IS AN ISOLATED incident, as I am on a strict gluten free diet and that would not be good if a lot of GF pouches are not GF.