Hi There! I am sorry to hear your order didn’t arrive in it’s entirety! I will put in a request to send you your owed bags of Chocolate and Berry Huel right away. Please allow 3-5 business days for your shipment to arrive. I am so thrilled to hear you are loving our product so far. If you need anything else, please let us know!
My 5-bag subscription order (#282692) arrived this past Tuesday, but it was missing 2 Chocolate Huel bags. I assumed the order was split into separate shipments since it arrived in a smaller box than usual, so I decided to wait it out a few more days.
I just checked my account and it shows the order has been “fulfilled”, so I’d appreciate it if you or another member of the Huel staff could please look into this for me.
Hi Tyler, Just curious is order fulfillment done by an outsourced company? Perhaps there is a way to either improve the failure rate, or find a superior provider. I’m a numbers guy, and of course the percentage depends on a denominator that is our total overall volume. I think you might find the amount of mis-fulfilled orders might be higher than what your feedback suggests. As I said, considering subscribing, but wonder what your shipping department looks like QA wise.