Order hasn't shipped and it's been a week

Love Huel but my first recurring subscription order was received a week ago (7/2) and I was charged for it but it still hasn’t shipped. Love the set up of the subscription and the product, just wish I actually had the product.

I am experiencing the very same issue. Whomp whomp. Subscription renewed and got charged July 2nd but no word on product shipment. Just now checked my Huel account for any discernible info and noticed in the “Subscription & Orders” tab that the “Dispatch Date” for the order is July 30th!? Which I sincerely hope is wrong…

Let me know if you hear anything from customer service. I am still waiting on word myself.

i’m having the same issue. Ordered mine on July 3rd and have not received any update. I sent them a dm on IG and they said they will go ahead and process it to have it shipped today. So far no update about tracking or anything at all. This is kind of ridiculous

Hello all! I had to reprocess all the orders on this thread. You will receive confirmation + tracking via email soon!

1 Like

Thanks for the update – and your help – Tyler! Got the order confirmation email already. Nothing regarding shipping/tracking info yet. Will keep a lookout for them. If I don’t receive anything, I’ll let you know.

1 Like

Hi I’m experiencing this same issue. I ordered 6 days ago and have not received any tracking number or verification that my order has shipped.

Thanks Tyler! Just got the confirmation that it shipped.

I was coming to this thread just to see how long it takes to get shipping info. I ordered it on the 11th and just figured I should see something by now. Thank you.

Heyo! This order should ship later today or tomorrow.

@Tyler_Huel

Hey Tyler, I ordered my Huel on July 9th, and I have yet to receive shipping confirmation. I thought I was giving myself adequate time to receive it (usually takes like 3 days) before my trip this Thursday, July 18. Guess not.

Reached out through your customer service channel, no response.

I see that you’re manually sending out orders in this thread. Is there any way to expedite my shipment so I can get it in time?

I appreciate anything you can do. <3

1 Like

Same issue… I ordered in what I thought would be good time…

Right? Majorly bummed.

1 Like

Wow, speak and it shall be heard. I appreciate you contacting me back so quickly, it was actually delivered today. Had my first two meals with Huel, and I’m really digging it. Thanks!

1 Like

I received my tracking number last night, and expect delivery tomorrow.

1 Like

Sent that out to you!

1 Like

Thanks, much appreciated!

1 Like