Let me start by saying I love the product and have recommended it to friends and family. I just wanted to give some feedback about some frustrations I’ve had with my subscription and the communications.
I’m relying on Huel for most of my meals and signed up for a 4-week subscription on November 4th and my next shipment of Huel isn’t set to get here until December 13th, 5 1/2 weeks later.
I realize I’m probably spoiled in an Amazon Prime world, but managing expectations through proper communication would help.
The timeliness and accuracy of the email/notifications I’ve received are way off base.
The first email I receive reads:
Your next Huel order will be on its way on Dec 02 2017
That was perfect. I was going to run around then and was ready for more. I expected to be receiving the new shipment sometime during the week of Dec 4-8. I don’t receive any other communication until Dec 7th:
A shipment from order #24934 is on the way
So two days later it’s shipping, not a huge deal, but later than I expected.
My biggest complaint is that, even at the point, the package hadn’t actually shipped. A UPS shipping order had simply been placed. The package still wouldn’t ship out until 9:45 pm on Dec 8th.
So, here we are on Dec 11th, 9 days after my “order was placed” and I still haven’t gotten any Huel.
I’ll edit my subscription accordingly to make sure this doesn’t happen again. Thanks again for a great product and for listening to my feedback.
