If I subscribe to eight hot and savory meals a month (two meals a day) the current price is $174.40. With the new discount it will be $189.36. If I buy two months worth the current price is $314.40. With the new discount it would be $357.68. A $43.28 increase.
Our new discount system allows customers more flexibility and the freedom to choose from a wider range of our products without being limited to the same range each time.
For example
1 bag of Black Edition, 1 bag of Hot & Savory, and 1 Ready-to-drink v2.0 would have previously cost you $121.80. But with our new discount scheme, youāll only pay $109.62.
To clear up any confusion, for subscription customers, you will still receive 20% savings on all purchases. This will not change.
For student, military, first responders, and medical staff, you will still benefit from your program discounts.
On top of the above discount options, the new plan will provide an additional 10% off when your order total is greater than $120 or an additional 15% off if your order total is above $400. This applies to all orders so you can enjoy the discount when purchasing across the Huel range.
I hope that clears up any misconceptions about the discount system.
Sorry, I just wanted to clear up any misconceptions about the discounts and how they work across products. Due to the structure change, this does mean an increase when bulk ordering within the same range (I didnāt mean to imply you were wrong), we made these changes to allow people to shop across the range and still receive a discount.
Hi @Charlotte_Huel, Iām currently paying $23.30 for H&S on my subscription. The ādiscount increaseā webpage shows the subscription price for H&S as $26.60. Is that true? If so, itās a price increase regardless of new discount. My current subscription has 6 bags of H&S for a total of $139.80. Even adding in the new 10% discount the discounted price for 6 bags will be $142.02 given that increase per bag. Iām surprised that a notification of a price increase was not sent out. Did I miss that?
I also have a 2bag of Black subscription ($85) currently separately. If I combine the 2 subscriptions and take in the 10% discount on the total it is $220.14 which is $4.66 less than the previous combined total, but I lose the ability to manage these subscriptions separately. Thatās actually a huge inconvenience for me to have guess how much of all these different (given the different flavors of H&S I eat) Iām going to use in a timespan and purchase in bulk appropriately. I donāt think thatās practical, so Iām going to wind up paying more under this discount system.
I have to admit that it really feels like this discount system is designed to hide price increases by offering very specific, and for most people impractical, product combination opportunities that will save them a very small amount of money while most people will wind up paying significantly more for what they buy.
Honestly, Iād rather just be told that prices are going up.
Would be cool if we could maintain the same price or better for larger purchases. I normally purchase 500-600+$+ of product at a time every 2 months. The new discount system will raise the price by about 50$.
āYou will still receive 20% savings on all purchases. This will not change.ā
This is some not-so-slick reframing here. Part of your new system is jacking up the price of individual bags of a particular item when purchased in bulk, so the price is increasing and loyal customers are getting screwed. Do you think we are stupid?
We wanted to give more flexibility to the customers and offer discounts across product ranges, which we acknowledge has meant an increase for those ordering the bulk of one range.
We donāt think youāre stupid and I am really sorry if it came across this way, all feedback is being passed on.
btw ādiscount schemeā may be inadvertently broadcasting some negative connotations because āschemesā and āschemingā are rarely perceived as good.
I purchased 8 bags today. I was dismayed by the price jump when I deselected subscription. I have used one-time purchases for years. An $80 penalty for not having to commit to auto-renewal feels abusive. I chalked it up to āeverything is more expensiveā and before I actually completed the checkout the price adjusted down, so I really have no understanding of what happened
My āmissyouā discount had also expired. That also felt a bit like a tease that Iāve saved that postcard until my next order only to find that it was a time-limited offer.
Why would you not subscribe? You can get the 10% off and then cancel subscription immediately after the order in under 10seconds after placing the order.
This is also good feedback that the ādiscount schemeā is broken - whatever benefit Huel tries to realize through subscription is undermined by immediate cancels.
It would be more straightforward to have a flat price. Give discount codes to repeat and large volume customers.
Surely Huel has statistics on this. What do the numbers say?
This, plus the changes (read impoverishment) in 3.1 formula mean Iām done with huel.
I know this isnāt an airport and I donāt have to announce my departure, but I hope that this could be a slight bit insightful for the management. I guess Iām not the only one out here.