Never got my delivery.... very dissapointing


#1

Made my first purchase with huel over a week ago and fedex says the package was delivered but nothing showed up. I have a missing package claim filed with Fedex but after numerous emails sent to Huel I havent heard a single word back. Very dissappointing experience right out of the gate and Huel’s customer service is dropping the ball big time.


#2

Hey Sam. We replied to both emails yesterday asking for an address confirmation. Can you check your inboxes? I closed out the Facebook ticket so we aren’t channel switching too much. Feel free to PM me here with any questions.


#3

Yeah thanks man, I just replied with my shipping address. Thanks for the help.


#4

Thanks for replying. I sent you another reply.


#5

Hey man I got a replacement order sent but you guys got my shipping address wrong…


#6

Hey Sam, not to worry! I will contact FedEx and get this updated for you with the correct address from your email. You should see this reflected on your tracking within 24-48 hours. :+1: