My Vanilla had no vanilla or sweetness in it

I just opened my Vanilla 3.0, a little late because I use the other flavors first. When I mixed it up, no vanilla and no sweetness at all. It tasted like it was the unflavored unsweetened. It was a little rough to drink even when blended with fruit and honey. Is there anything Huel can do about that for me?

I love the product. I subscribe with 3 bags a month. But I have never had a Vanilla this bad.

Thanks
Dave M.

Hi Dave M. and welcome to the community.

I’m not an official Huel staff member but I check the forums regularly and wanted to make sure you didn’t think you’re being ignored. One of the staff will respond to your concerns as soon as one becomes available which is typically within 24 hrs.

I am in no position to know why you’re experiencing this issue with Vanilla 3.0 that you are with any degree of certainty so I’m not even going to guess. That would not be helpful. However, you can rest assured whoever shows up to assist you will do their very best to resolve your issue to your satisfaction.

Hang in there.

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Hello Wilma,

Thank you for the welcome. I am a big fan of Huel. I have been using it for more than 6 months and do not see any reason to stop. I absolutely love the berry and chocolate with some cold coffee in place of water is how I start my day. I am actually adjusting to doing mostly Huel in my diet since I am now at my heaviest at 410 lbs. Since Huel is nutritionally balanced, this is my way to try to lose weight.

I will wait for a Huel rep to contact me. It would be nice to know that they care. I am in customer service myself working at home during the pandemic. So I know the bad as well as the good of dealing with customers. I am sure they value my loyalty and will do the right thing.

Dave M.

Hi Dave! I am happy to hear you are a fan of Huel. :slight_smile: But oh no, that is by no means a fun surprise! I just messaged you about this.

And with regard to weight loss, I linked this page from our website which discusses that further!

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Thank you Charlotte. I had a feeling it would be you! Glad my radar still works so well.

Dave, you’re in good hands. Charlotte is great!

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So how did this resolve?

If you still have flavorless-flavored Huel, try some apple juice instead of the coffee. Add cinnamon too. Add whatever else you have in your pantry that you’d consider putting in an apple pie (cloves, nutmeg, jamaican allspice, etc)

Or if you do get another bag of full flavor you can mix them to get a few more meals before you have to open the next bag.

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Hi there Mike! Some apple juice and cinnamon is a great idea. I like to add cinnamon but never thought to try it with a bit of apple juice too. That sounds like a wonderful flavor for the season and I am going to have to try that!

If you ever have any issues with flavor reach out and let us know. What we do is compile information about the bag you received and our team investigates it further. We then take steps to ensure you get the Huel that you know and love! :slight_smile:

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Indeed. Charlotte went above and beyond for me. I am glad she is here for us when we need her.

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So am I. She’s what all other customer service individuals should aspire to become.

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