Lost order, No customer service to speak of


#1

Placed my first order over a week ago, never got it despite Fedex saying the package was delivered. I have a missing package claim filed with fedex, who have been very helpful, but Huel’s customer service is dropping the ball big time.


#2

Hey Sam try not to worry too much about it, I understand that you want your product now, but I believe Huel is not opened on the weekends. Their packages do have insurance on them, and they are quick to resend missing packages out, at least from the forum threads I have read, luckily I have had no bad experience in delivery so far.
For a while, I used to have to send my deliveries to a FedEx store to pick up because of the neighborhood I lived in; I also sent shipments to my workplace. It may seem inconvenient, but it makes sure you receive your package all the time.
I hope this kind of helps a little bit.


#3

Hey Sam. I’ve replied to your inquiries.


#4

Thank you very much.