I placed and was billed for an order on 11/18, now it’s 11/26. I realize we had a holiday but doesn’t it ship in a couple days after it’s placed? I’m not getting any feedback.
What products did you order? I placed an order for vanilla Huel last Monday (11/19) and it shipped within a day. However, I also placed a separate order for the banana flavor boost that same day, just minutes after the first, and it has yet to ship even though I have been charged for it.
2 bags and a strawberry flavor booster
Hey @Bigboy. I’ve checked in with our fulfillment center about your order and I’m waiting to hear back more information. As soon as I know more, I’ll send you a private DM and will help you out from there!
I still don’t have it…after several emails back and forth. I ordered on 11/18 and it hasn’t shipped yet…
I just DM’d you the tracking information but your order is set to arrive to you tomorrow. Again, we apologize for the confusion and know this wasn’t the most ideal Huel experience. Thanks for sticking with us and thank you for your patience!