Placed my first order for two bags of Huel and a Chocolate Flavor boost on April 28. Order was shipped out on the 30th… not same day, but okay. On May 1st, I get a notification that the Flavor boost is delayed (even though it was listed as shipped in the shipping notification) and that they expect to ship it separately within the next 5 business days.
On May 6, I request for an update on shipping status and on the 7th I get a reply back with a canned answer from Sothan that I can expect to receive a separate shipment within the next 3-5 business days… but there is no tracking number… and still, on May 9, there is no tracking number. So, how could I expect to receive a shipment in that time if it hasn’t been shipped?
Very disappointed and questioning my switch from Soylent to Huel.
P.S. For any of the staff listening in, my order number is 96919