First off, I just want to start by saying that I love Huel. I’ve been drinking it twice a day for several months and have found it is a great way to stay healthy and save money.
My issue lately has been with shipping. It seems Huel has decided to change distributors, which has caused a problem for me. I love in an apartment, and FedEx is unable to get into my building to leave a package. It used to be easy enough to sign in to FedEx and ask for the package to be left at one of the FedEx offices near me, and then I would just go pick it up. The new distribution center requires that the package be delivered to the address listed. This is has caused a lot of issues since I now have to pick up the package at a FedEx hub, which is nowhere near me. Plus, when I am home, the delivery driver makes no attempt to contact me.
I am hoping Huel will contact the distribution center to change this practice. I am finding it very frustrating and don’t understand why this center insists the package MUST be delivered to the address. Thanks.