Is there an issue with mushy rice in the H&S now?

I’ve been a black and hot and savory subscriber for over a year I think somehow the rice that was used turned into mushy rice and it’s not edible. Normally the rice stays firm but this just breaks apart into globby grossness. I’ve had 2 bags replaced of the yellow curry with green curry and those are the same. I’m fine doing mostly black shakes and occasionally the Mac and Cheese (my favorite, but am getting bored of it).

Hi there, am following up on this. I want to order again but not if the issue I was having is still occuring. Thank you!