Does anyone know how to reach out to Huel?
I got the wrong order and there is no way to reach out to the huel team in a proper way. Their chatbot and phone service says that they are closed now and are open only between 9AM to 5PM ET but the time I contacted them was between these hours. I had order hot and savory but instead they sent me huel balck edition.
Hey Kiran! Thanks for flagging this. Our bot is new and we’re still teaching it, so apologies for the confusion with the strange response about not being within working hours when you reached out, I will pass the feedback along to the team!
In the meantime I can see that your contact is in our queue and an agent will respond to you as soon as they are able. We have been experiencing a higher than usual amount of contacts this week and are working as quickly as we can to respond to everyone in the order they were received. We appreciate your patience as we work through this 