First order never arrived

Hello! So i signed up for a new membership with 4 bags a month. I never received a shipping update for #732952-US and its been 10 days since I ordered, I emailed support several times and have yet to get word back. I understand COVID-19 is slowing things down but not having an update or response on the status is making me question my membership.

Hi Joshua and welcome to Huel! We are currently receiving an influx of emails so many apologies if we have not replied to you on time! I do see here, however, that one of our CE team members has received your email and replied back about your order! :blush:

1 Like

Thank you for the response! I got it right after my post within 20 minutes. I now await the following response. These times are tough and constant communication with you guys really does go a long way! Thank you and looking forward to trying Huel with you guys soon!