Order not shipped

I placed an order #170415 (my fourth, I do like your product) on 08/20. I was charged immediately as I have been in the past. I normally receive an email by the next day indicating my order has been shipped and it arrives a few days after that. I have received no messages from you guys this time and it has been 10 days now. When I check the tracking number listed under the order on my account it doesn’t appear to have shipped yet. I sent an email to the support@huel address but have not received a reply yet. I don’t see a number to call, so I am trying here.

Thank you in advance

I would like to apologize for the inconvenience.

I have reached out to our fulfilment team to determine if there any outstanding issues that is holding back your order from being sent and get back to you as soon as possible.

Hang in there. I will do my best to resolve this issue.