Thank you for not using FEDEX.
Oh you do use FEDEX.
I guess FEDEX is ok.
I’ve been reading a lot of these because, you guessed it, my order hasn’t even processed yet after 4 business days (it’s 4 damn bags). I’ll tell you that I’m very close to cancelling and walking away. Not once have I seen you or any other rep take responsibility as a company for an issue, it’s always someone else’s fault, it’s holidays, it’s a warehouse, or the customers location, or Santa crashing into the damn mail truck. It’s pathetic and makes the company look like a joke. How about taking responsibility for your faults as a company, you keep saying that this isn’t normal for the company…the issue is, YOU KEEP SAYING IT. The fact is, if you have to keep saying it’s not normal, it’s normal. Shame, I had high hopes.
Ok, this morning it switched from “processing” to “out for delivery” but it’s not out for delivery. It says est. Aug 8- Aug 9… It’s Aug 11 and it switched today so IDK how it could be delivered before it’s out for delivery… And here’s the kicker, UPS says it’s an invalid tracking number. What a bullshit company.
Same here. Even though I did receive my second order very late I never received my first order at all. First order stated label was generated but it was never picked up by delivery agency 24 Jun 2026. They did manage to get my order to me to me after an extended period from 22 Jul 2026. Their processing and shipping is a joke! Hiw do I get in touch with a human on their end instead of Dealing with their AI help line. AI was ineffective also.