I ordered a subscription to Huel on January 8 and still haven’t received my first order of Huel. I’ve gone back and forth with email to both Huel customer service and the fulfillment warehouse to no avail. Has anybody else experienced this lack of service? All I want is the product I paid and subscribed to, but it seems there is no effort to mailing out the basic starter kit?
Here was the last email I received, dated 9 days ago (to which I have replied “Vanilla” and haven’t heard from since):
On Mon, Jan 21, 2019 at 1:58 PM USA Support <firstname.lastname@example.org wrote:
Great to hear from you. Thanks for choosing Huel.
I am sorry that you have not received the Huel powder that you ordered due to a technical error on our end.
Please be assured that our team is aware of the issue and we are working to correct it as quickly as possible to prevent this from happening in the future.
If you could please let me know if you would like the Vanilla, Unflavored, Berry, or Chocolate-- we will send it right out to you.
If you need anything else, please let us know.