Keep in mind that any email sent on Friday evening through Monday morning may not be looked at till Monday when they come back from the weekend. Whenever I’ve had a problem, I emailed them and got a response within 24 to 36 hours during weekdays. So you might see a response today. In other words, any email sent or order placed from the weekend won’t be seen until Monday. And if there’s a queue of stuff from the weekend, it may take them another day to actually respond. They do respond in almost all cases, but it may not be quick.
They also respond within 24 hours on these forums, most of the time.
I’ve used Huel since Feb 2018. Here are some basic tips:
Don’t subscribe. Not necessary. My use varies so I’d run into problems with too much or too little product.
Place orders only on weekdays. Best day is Monday or Tuesday. You’re likely to get your order by Saturday that week.
Order about 2 (maybe 3) weeks before anticipating running out. This gives time to get a problem fixed should you need to.
They offer a good product at a very good price. As a result, they have to keep costs low. So they don’t have customer service 24/7. If people plan ahead and order with enough lead time and buffer in time for potential problems, Huel should work for most people.
Amazon prime has a 2 bag, next day Huel package that can be ordered in an “emergency” backup plan.