Customer service does not respond


#1

Does anyone have suggestions on how to get in touch with someone at Huel regarding order/shipping issues? I’ve sent multiple e-mails and tried sending a Facebook message, but no response.

Does anyone have a number or alternative method that is more effective?


#2

Hey Donald. Your RTD order is processed and should be sent out this week. We ran into some issues with RTD orders which caused the shipment to delay. Our apologies–but no worries you will receive this order soon!


#3

I’ll go ahead and close out your emails–but if you have anymore question respond back to me on here.


#4

It is still stuck in the “pre-shipment” stage (since 12/31). A USPS number has been assigned, but the tracking details say it’s still in transit to the USPS facility. Is this really going to resolve itself?

If it’s not shipped by the end of the week can I just cancel my order and get a refund?


#5

Hey there. You can cancel the order for a refund if you’d like. Just let me know.

This will sort itself out–our fulfillment team is fixing these but I understand if you want to cancel.


#6

Ok - yes, can you please cancel the order and issue a refund?

I need something in the near term and will consider huel again in the future.

DJ


#7

Hi DJ! I just wanted to let you know your shipment of ready-to-drink Huel has actually began moving and is estimated to be delivered to you tomorrow. I hope you enjoy it! Let me know if you need anything else.