When will my order be shipped?

i have sent email to Huel support but no response at all. Also i ordered on July 3rd and i still have not received any update that it’s been shipped. Could you please check ? How long does it usually take to ship the products ?
thanks

Hi hi! My coworker has sent you a replacement order–let me know if you need anything else!

Thanks. When can i expect it to be shipped out ?