Total Lack of Customer Support

I understand that Huel is busy, but I have placed multiple inquiries with support and have yet to hear back on any of them. I had an order never ship (although it said it did on my account page, but I never received a confirmation email and i was charged for it.) as well as a second order that shipped and arrived with only half of what I paid for. I thought that I would have heard something back from support but I guess that’s just wishful thinking.

Hi there @FatsDMoney! I really apologize for the delay in responding to your email here, I see you touched base on Sunday about your order.

We have slight backlog of emails currently but I’ll get your issues resolved immediately! Keep an eye out for an email coming your shortly.

Have a great day! :sunny:

Thanks @Christian_Huel, I appreciate the fast response!

No problem at all :smiley: