Support team doesn't support customers

14days has passed since the day I ordered, but I have not received yet completely.
I inquired of my order several times, but support team always replied " Please wait for a while, we will confirm with logistics team"
How many days does it take to confirm it???
Worst delivery, worst support


Hi @Yusuke! Unfortunately our team members supporting our Japanese market are spread a bit thin right now - and I do see you were conversing via email yesterday and wrote back in today! I’ll touch base with Nao and make sure there’s a resolution coming your way soon :smiley:

I hope you have a phenomenal week!

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