Hello everyone, I am an avid fan of huel and have been happily consuming 3-4 meals a day since last summer. However, my latest batch tastes really, really bad. I sent an email to firstname.lastname@example.org 2 days ago but did not receive a response, not even an acknowledgment that my email was received. So, I am posting on here in the hopes that it catches someone’s attention.
Here is a copy of the email I sent to support–I am wondering if anyone else on here has had a similar experience:
Something is really wrong with this batch. The flavor tastes dusty, bitter and and slightly rancid, and there are gritty, grainy bits that feel “chewy” even when the huel is completely mixed in water. It tastes almost like stale cornflour, or cheese that’s gone off. I also feel a sensation of heartburn after drinking the huel from this batch, like it’s not settling right in my stomach.
I have been enjoying huel since last summer and I am very used to it by now, digestion-wise. Plus, I usually love the taste of it, so I know that I am not imagining that something is different. I have opened three bags from this order and they all have this bad taste. For reference, the lot # is 94388.
Since this latest batch of huel was delivered to my house, it has only been stored in a cool, dark, dry environment. It’s been stored in the pantry, which is where I have stored all of my previous bags.
I am not sure how to proceed from here. Is the huel from this batch safe to consume? Can the bags be returned and the order replaced? Or has the formula been changed recently?
I have been a huge fan of huel for many months, and I have nothing but love and support for the product. So, I wouldn’t make a complaint unless there was something seriously off.
Thank you for reading.