Thank you! That’s what we want. Someone to take this issue seriously. Like I’ve written a few times, it’s not like we’re ordering socks, we’re ordering food. So, reoccurring and long delays in receiving the food, especially after we get a lying “Your Order Has Shipped” email, is unacceptable and no excuses will be adequate.
I understand logistics, I do logistics. I understand it’s hard, but this has been an ongoing issue far longer than COVID, so that’s not an excuse you can use. Just read the forum, there are LOTS of complaints going back years.
I for one just wish you would drop FedEx, and use UPS. That’s who we use because we got sick and tired of FedEx losing packages, charging us more than UPS, and having slow/missing deliveries.
And one other thing I’ve written before: I’m a professional formulation chemist, and I was so mad at Huel when you didn’t deliver my food for over 13 days, causing me to go without food and switch my diet, that I re-created Huel and I (am) strongly considered(ing) creating a business to challenge Huel.
- I DON’T want to do that because I love Huel, it’s an amazing product and the people at Huel are great. But, if Huel keeps dropping the ball in the worst way (not delivering food on time) I may have to, because not only would I share how to make Huel publicly, my product would be cheaper and focused only the US, and I would make a lot of money. Plus, if it’s not me, it’s going to be someone else because in the US market, if you snooze you loose and there’s always someone hungrier (pun intended) that will eat your lunch…