Unfortunately, I will no longer purchase anything with Huel again until you change your delivery provider. I would rather pay for shipping myself through the USPS or UPS because I absolutely love your products.
Here’s the situation. My order was shipped out on June 1st. FedEx said it would be delivered Thurdsay, which I thought was crazy. Until I realized it was coming from Indiana, a mere 2 hours from where I live. Then it was Friday. Then delivery was rescheduled for Tuesday. No problem.
It took FedEx 3 days to move my package 20 miles to a different facility in Indiana. Then another 12 hours to take it 2 hours to my city. Then, after it was 10 miles from me, it was transported 5 hours out of state, then brought back to my city. And then it was moved again, on Tuesday, out of state.
Scheduled delivery said it would be Thursday of this week. Then today it says Friday.
When I called FedEx today to find out why, they told me that they have an arrangement with the Postal Service. But USPS wouldn’t pick up from Huel, but would deliver. And now they say they won’t deliver. Obviously I can’t trust what FedEx is saying.
I can’t in good conscience purchase products from a company that uses a delivery provider that is so inefficient and mismanaged that they transport packages to 4 different states when the origin of the package is literally 2 hours from where I live.
The final kicker of it all is that due to the method of shipping, FedEx offered no option to hold the package at the center 10 miles from my house so I could go pick it up myself.
No way guys. There is absolutely no way I can feel in anyway good about Huel when this is what is happening on the other end. I thought vegan products were meant to be good for the environment and be sustainable for society. How in the world can you make that claim when this is who you do business with?
No more. YOU have to fix this. Not for me, but for your integrity. Use DPD, UPS, USPS, DHL. Anyone but FedEx. This is absolutely unacceptable.