Hey y’all! Im new to the Huel game and so far I’ve loved the products and service. On my first order, I had selected to receive two shakers, a scoop and a T-shirt free. I received the T-shirt but not the scoop or bottles. I waited a while and never received them so I reached out to customer service who promptly sent me out the bottles and scoop free of charge. Much appreciated!
Now, as I’m waiting for those items as well as my second month subscription, I received emails letting me know they were shipped out along with a page of “Delivery Questions”. To track your package it says to go to “your account”, and when I do it provides no delivery status or tracking number. I’ve searched the entire site and cant seem to find this info. I typed “tracking” into the search bar and (at the bottom of the list) find myself back at “Delivery Questions”, again telling me to go to my account to find the tracking info.
Maybe it’s because I’m new and unfamiliar with the site, but I feel that this information is typically readily available on any other system. Why is the navigation of this site so convoluted? Maybe I’ll figure it it out eventually, but wanted to know if I’m the only one who feels this way.
Thanks,