New user, bags not shipping

I ordered two bags last tuesday and I was hoping to get them within a couple days. However, it is almost a week later and they have yet to even be shipped yet. Is this usual? I have also found it to be very difficult to get in touch with huel so someone please help

Hi Matt, it looks like somehow your order was held up in processing, so we will have it reshipped ASAP. You should receive email updates with your new tracking number, but I will be sure to pass it along as well when it becomes available. :slight_smile:

Any news? I still have not received an email.

Great news! It looks like your order is scheduled to arrive on Friday 12/7! :tada: Sending you a PM with the tracking number. :slight_smile: