New user, bags not shipping


#1

Hello,
I ordered two bags last tuesday and I was hoping to get them within a couple days. However, it is almost a week later and they have yet to even be shipped yet. Is this usual? I have also found it to be very difficult to get in touch with huel so someone please help


#2

Hi Matt, it looks like somehow your order was held up in processing, so we will have it reshipped ASAP. You should receive email updates with your new tracking number, but I will be sure to pass it along as well when it becomes available. :slight_smile:


#3

Any news? I still have not received an email.


#4

Great news! It looks like your order is scheduled to arrive on Friday 12/7! :tada: Sending you a PM with the tracking number. :slight_smile: