Let's talk scoops


#1

We’ve heard there’s been some scoop confusion.

When we changed to v1.1 Huel we made some changes to how you experience Huel, but have managed to confuse many of you in the process so below we’ve listed the differences, but if you have any further questions just comment below.

Scoop size:

Our old scoops confused many, they contained ~38g (~152 cals) which wasn’t useful and didn’t relate to our serving size. So we sourced a scoop we reckon contains 50g (200 cals) – so it’s easier for you. If you have the old scoop don’t worry, you can still easily use it the same as you always have, just check out the instructions below.

Serving size change:

After feedback from the community that a 500 cals serving was too large we have reduced it to 400 cals, which is conveniently two new scoops!

This means each pouch contains 17.5 servings (not 14 servings), however due to FDA regulations we have had to round this down to state that each pouch contains 17 servings – but don’t worry, you’re not half a serving short!

However, this is only a recommendation, a serving is as much or as little as you want. #youdoyou.

Pouch size difference:

Firstly, all pouches of Huel contain 7000 cals. We do not fill our pouches by weight. However when we re-formulate sometimes the calorie density changes a tiny amount. v1.0 pouches weighed 1.78kg; v1.1 pouches weigh 40g less at 1.74kg – but both contain 7000 cals.

Secondly, due to FDA regulations we have to round pouch weights to one decimal place, which we weren’t doing before. That’s why your pouches state 1.7kg.

Phew, we hope that helps make your Huel experience simpler once you’ve got used to the change over. Any questions, just ask!


#2

Thanks, G! Should help clear it up.

It’s actually a little humorous. Huel comes out with RTD formulations and two new powdered formulations, basically quadrupling their entire lineup! And they all taste good. (Biased. I know.) You come to the forums, expecting to see people talking about all this hard work y’all put into these new products. And what are Huelers talking about? Scoops.


#3

I have just received my subscription which has the new Huel 1.1, but did not get a new scoop with it as was stated in a email (i believe) when 1.1 was first announced. How would I go about getting one?


#4

So if you’ve already purchased we aren’t sending new scoops with your repeat order. The reason is that you simply don’t need the new one. We’re trying to make it easier for customers but since you’ve purchased before you’re already a Huel Ninja! You know how to make your Huel so just keep doing what you’re doing!

However if you are a new customer for powder you should absolutely have received a new scoop and if you didn’t then reach out on support@huel.com and we will sort it out. :metal:


#5

While I appreciate the misdirection compliment, it does not answer my question nor solve my problem of not having a new scoop to accurately measure the new recommended serving size. For me to keep “doing what I’m doing!” I need a new scoop, as what I am doing is following the recommended serving size. I did not buy Huel to make a separate scale purchase to correctly measure out the recommended serving size. I understand the scoop is not 100% accurate, but trying to measure 50g with a 38g scoop isn’t something that is quick and easy. I understand I can still use 3 scoops @ ~38g per, but that is also not the recommended serving size anymore and I would like to stay with the recommended. After all, you all did make this change to make it easier for customer as you stated in this very thread. Lastly, on the email from Dec 20 1018 announcing the new flavors and new version powder, the bottom paragraph reads

"The new scoop!

  • The old 38g scoop is being replaced by the new 50g scoop
  • The recommended serving size goes from 3 scoops (456kcal) to two 50g scoops (400kcal)

The new scoop will be sent out with all subscription orders going forward. However, if you are happy Huel-ing with your old scoop, that’s great too! "

While it might have been misstated, and meant NEW subscriptions, it does not say that. So i was expecting a new scoop for the new serving size when my subscription renewed. I’ll be happy to forward the email to you if you’d like to reference it.

So back to my original question. How would I go about getting a new 50g scoop for the new v1.1 powder? Since I am subscription based purchasing, I can not just simply add it to my next order as How to use page suggests, and it is not listed under the products page. While I’m not a new customer as you stated to reach out for support, I am a subscription customer and I feel that should count for something.


#6

The reason we changed the serving suggestion was not because we thought 3 scoops was inferior, it was merely because it was confusing for some and others thought 450-500kcal was too much. If you have been using 3 scoops of Huel up to this point this is no reason for you to change. We are trying to make the first experience of Huel more simple. My comment wasn’t misdirection, but merely just trying to explain that there’s no reason for you to change how you make your Huel because we’ve altered the serving ‘suggestion’.

But if you really want a new scoop then just drop support an email and they’ll hook you up no problem. :blush: