Late shipping getting old


#24

Sothan,

Huel needs to look into hiring additional staff and correct the wording on the website. The lack of communication is being mentioned up and down these forums.


#25

I think someone suggested this before, but it’s worth re-stating:

A lot of these issues will be cleared up if Huel fulfillment team stops showing a tracking number on merely generating a label. Only notify customers of tracking number once the package is at the pickup facility and starting it’s journey.


#26

I have gotten around ordering from them and getting mine from amazon.com. It’s faster, especially if you have prime shipping. They don’t carry the flavor packs last time I checked, but if you are just ordering your vanilla powder it arrives a lot faster.


#27

Agreed. Not that much of a discount ordering 8 bags like I’ve done in the past. Order 2 bags at a time off Amazon and get it in a day or two works for me.


#28

I hope this didn’t happen to me
I placed an order today that shows shipping label created as of 200pm est
Looking forward to the subscription


#29

Expect the package to actually be delivered to FedEx by the 26 or 27th. It usually takes a day or two after the shipping label is created till the box is actually at their local FedEx facility. Then, it’s another 2 to 3 days of shipping till it arrives at your house. Just check the link to the actual tracking.

In short, a generated label does not mean it has shipped out. It just means a label printed.


#30

Yes looks like tomorrow I be in Huel Heaven lol
It only took one day and customer service has been outstanding