Huel was not delivered


#1

Hi, I ordered two bags of normal huel last week, was told in email to expect the delivery from DPD on Friday 3rd. I did not receive anything. I checked my tracking number today and it said the package was delivered but it was not.
I would like a guaranteed two bags or a full refund. I have also contacted DPD. My tacking number is parcel: ‍15976607105595

Many thanks


#2

Hey Amy, sorry for the delayed response here on the forum. I’ve noticed that you’re a UK customer - this forum is actually for the USA. The UK team are mainly over on discuss.huel.com. It looks like DPD have been taking you for a ride, I can’t apologise more for this. I see that Dan is dealing with this via email for you though, so I will leave it in his capable hands.

Sorry again. If in the future you have other questions, queries or problems then do head to discuss.huel.com and we will jump right on it!