If you live at high altitude, you probably already know the problems getting rice and quinoa right. I had the same issue with the new Huel. Following the instructions exactly left me with some nice and crunchy curry-flavored rice and quinoa.
I tried letting it sit for an additional 5 minutes, but it cooled off too quickly for it to cook through. What ended up working was following the boiling water recipe, then after 5 minutes, throwing it in the microwave for another 2 minutes. It was at least softer, but I’m not sure the flavor was the same.
Realistically, cooking it on the stove would be best, but that defeats the purpose of the quick meal. If I don’t get it tweaked by the end of this bag, I’ll probably just stick with the original.