Hey Andrew, sorry to hear you aren’t loving you’re most recent batch of Huel. Before we jump into a full scale investigation into this, could you confirm that nothing your end has changed. One of the main things people overlook is the effect the quality of their water has on the taste of their Huel. Have you changed from tap water to filter water or visa versa? Or perhaps moved house from a soft water to hard water location, or visa versa.
Can you confirm it is the same with all the pouches you have ordered?
If it’s all the same with you then we’ll need for you to send across your Huel to us
- Package it up and write a note in the parcel explaining exactly who you are, what the problem is and where you contacted Huel. Please don’t send the pouch on its own with no reference.
- Post it back to:
Huel HQ
FAO - Tim Urch
Unit 5
Midshires Business Park
Smeaton Close
Aylesbury
Buckinghamshire
HP19 8HL
- Send us your proof of postage and we can refund you.
Hope this helps!