First Order Not Received, Yet it Says "Shipped" Almost 3 Weeks Ago

Order #16524. Tracking information says its unavailable.

I understand this is backordered, however, not being able to track my shipment and receiving an email stating it was shipped on 11/3/17 has me extremely concerned.

Hi @Victoria_Tiff_Knox

I have reached out to our fulfillment center to get more information regarding your order.

-Sothan

Our fulfilment center has reprocessed order #16524 and has shipped.