My order (Order #608405) was placed and confirmed on 12/16, but the Fedex tracker says you havent provided the package to Fedex yet.
What gives? Where is my order and why has it been 4 business days without fulfillment?
I have already emailed support twice with no response.
Hi there! That’s so strange, I’m truly sorry for the inconvenience. On my end I’m seeing your package was successfully delivered a few days after your order was placed! It’s totally possible FedEx lost or misplaced your package along the way. I’m sure with the spike in shipments due to the holiday season things can get a bit messy.
I’m going to get you a response to your email right away so we can get you a replacement order right away
Happy Holidays and if you need anything else just give me a shout!