Double charge and missing products



I’ve been trying to reach the customer service team concerning this issue but have not received any response yet. I subscribed about a month or two ago now, and have yet to receive my first order, or assistance with the matter. I noticed today that I charged for a second order too. Does anyone have any advice on how to get in contact with someone who can help with this issue?



I think is their official email for these kinds of matters. I would suggest including the order number in the email as well. Good luck.


Hi @Javad_Mirza

It looks like Alex reached out via email to resolve issues related to your order.

For future reference our normal operating hours is Monday - Friday(excluding holidays) from 9:00AM - 5:00PM PST. There is limited coverage during the weekend which will result in longer than normal response times.

We encourage contacting for any questions related to your order.