Double charge and missing products


#1

Hi,

I’ve been trying to reach the customer service team concerning this issue but have not received any response yet. I subscribed about a month or two ago now, and have yet to receive my first order, or assistance with the matter. I noticed today that I charged for a second order too. Does anyone have any advice on how to get in contact with someone who can help with this issue?

Thanks


#2

I think support@huel.com is their official email for these kinds of matters. I would suggest including the order number in the email as well. Good luck.


#3

Hi @Javad_Mirza

It looks like Alex reached out via email to resolve issues related to your order.

For future reference our normal operating hours is Monday - Friday(excluding holidays) from 9:00AM - 5:00PM PST. There is limited coverage during the weekend which will result in longer than normal response times.

We encourage contacting support@huel.com for any questions related to your order.

Sothan