Caramel Flavor Boost Production Error (Definitely Plain Stevia)

Wondering if anyone else had this experience with a Caramel flavor boost shipped in the past two weeks.

I reordered my favorite Caramel flavor and this flavor boost just wasn’t tasting the same – it made my Huel sweeter but didn’t taste at all like Caramel. It was also just plain white (I assume Caramel should have a… Caramel color?). Finally, my roommate is a health fanatic and she says its 100% just plain white Stevia.

Could this be possible/if so, how do I rectify?